Open Kazan project was created in 2012 to easily and quickly resolve housing and communal services problems without leaving home. Open Kazan is a comprehensive information system that allows you to automate the field of housing and communal services and combine residents, managers, resource-supplying organizations and authorities on one site. The project allows you to solve the problem of interaction between residents and management companies. The resident acts as the final authority confirming the fulfillment or non-fulfillment of the application and may affect the quality of the service. Now residents of the city of Kazan do not need to visit housing and communal services institutions in person, they can report any malfunctions that occurred in the apartment, entrance, house, courtyard online or by phone. Also on the site you can submit individual readings of water and electricity consumption to form an invoice for the payment of utilities for an apartment or residential building, and pay an apartment bill. In order to apply to the housing and communal services, residents of Kazan can visit the portal open.kzn.ru (Open Kazan) and enter their data in electronic form. Then to monitor the progress of the application in real time: the site displays the completed orders and those that are in operation. Troubleshooting work is controlled by specialists of the executive branch of the city of Kazan, journalists of local media and together with the townspeople, which serves as an additional incentive to quickly eliminate problems that have arisen in the house. Advantages of the project for Kazan residents: "Single window" for calls in the presence of several options for ways to contact (phone, website, mobile application, portal of State services, social networks, e-mail). The ability to monitor the progress of the requisition in real time. The possibility to influence the quality of the provided housing and communal services. Reduction of psychological distress endured by personal visits housing and communal services institutions. The ability to improve living conditions for low-mobility and age groups on their own. Increased social activity. Project benefits for housing management companies and communal services: Unified system of interaction with contracting organizations. Reducing the load on the dispatch service. Real-time accounting and monitoring of requests execution. Advantages of the project for municipal authorities: Monitoring the work of all participants in the field of housing and communal services. Collection and storage of information on the timing and quality of execution of applications by management and contracting organizations for analyze and making management decisions.

The expected effect: Optimization of request dispatch process. Real-time monitoring of housing and communal services issues. Access to up-to-date information and statistics for management decisions. Transparency of interaction between residents and management companies. Improving the quality of municipal services: reduction of accident rate; increasing the speed of execution of requests; improving the quality of services. The reached effect:Open Kazan system serves more than 5 thousand apartment buildings of the city - 87% of housing. Every day the portal receives about 1000 applications.\r\n• During the existence of the project, more than 2.2 million applications were accepted and resolved, an average of 30 hours is spent on processing the application and solving the problem. The system reduced the average response time to problems 3.5 times. Thus, over the 8 years of the Open Kazan project, management companies began to work more efficiently, and the dialogue between residents and service organizations in Kazan became much clearer

https://open.kzn.ru/